During my time at T-Mobile, I had the opportunity to lead design for internal customer service tools, specifically those that utilized AI/ML.

• Designed web-based apps and widgets
• Led design of an AI-backed tool from the ground up for voice customer service agents to reduce call resolution time and save customers from canceling their lines
• Delivered key enhancement features for chat customer service agents
• Partnered closely with the Product team and UX Researchers to build prototypes for research and development

Please reach out if you'd like to learn more about this work!

The case study below is password-protected.